The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Stevens Ecology and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Stevens Ecology believes that customer conduct violates applicable law or is harmful to the interests of Stevens Ecology and its subsidiaries.

  • Privacy Policy
  • Stevens Ecology use of personal information that you may submit to Stevens Ecology through this Web site is governed by the Stevens Ecology Privacy Policy.

    Stevens Ecology collects certain personal information from our customers and generates data for our customers. We use this information to communicate with the customer, regarding the services that we perform. This may potentially include future communications such as reminders about annual testing, or news of additional services that we provide. We will remove customers from our internal contact lists, if they request it.

    In no case will we provide customer information to third parties without written authorization from the customer, unless compelled to do so by law.

    We consider the results of the analyses that we perform to be the personal information of the customer. We will not disclose the results of these analyses to third parties without written authorization from the customer, unless compelled to do so by law. However, if the customer publicly misrepresents the data generated by Stevens Ecology, we may, after advising the customer in writing, issue a public refutation of such representations.

    We consider the samples provided by the customer to be the personal property of the customer. Unless otherwise agreed in writing, after completion of the analyses, we will dispose of any remaining samples. Stevens Ecology also conducts scientific research for academic purposes. From time to time, we may wish to collect biogeochemical data in a scientific database, or perform additional analysis of a sample, beyond that requested by the customer. If so, customers identities and exact sample locations will not be disclosed in any resulting publication without written permission. We will delete customer’s data from our records on request.

  • Consumer Agreement
  • Payment Terms:

    Payments are due on receipt of invoices. If you pay by credit card, your card will be charged when your order is received, since we begin incurring expenses on your behalf immediately. When paying by check or money order, payment must be received by the time we receive the samples. When paying by Purchase Order, payment is due within 30 days of the order date. If payment is not received within 30 days, the account will be charged a service fee of $25 and interest will accrue at 25% per anum. In the case of seriously overdue accounts that must be referred to a collection agency, the resulting costs will be added to the account balance


    All credit card payments are processed by GoDaddy, Inc.’s “Quick Shopping Cart,” a fully PCI Compliant service provider, and “Innovative Merchant Solutions,” a PCI Compliant Merchant Bank, or if the customer chooses, by PayPal. Stevens Ecology does not receive your credit card information (unless you choose to make payment by telephone) and we keep no record of it, of any kind. If you request additional services, you will need to make new payment arrangements.

  • Warranties
  • Services Warranty:

    Stevens Ecology guarantees only to perform the service described in the product description, according to our standard operating procedures. Although we may provide sample containers and instructions, it is the responsibility of the customer to deliver a suitable sample to the laboratory, unless we have been specifically contracted to do so. Stevens Ecology makes no warranty of any kind regarding the results of these analyses. Results can be affected by sampling, shipping, and other factors beyond our control. The customer assumes all risk and liability that may arise from the use of these results. The liability of Stevens Ecology to the client for any purpose shall be limited to a sum equal to the fees paid by the customer to Stevens Analytical for the analysis.

    Website Warranty:

    The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Stevens Ecology makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Stevens Ecology SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Stevens Ecology BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • Return Policy
  • Because of the nature of the services provided by Stevens Ecology, we are generally unable to provide refunds for services rendered. If, at the sole discretion of Stevens Ecology, it is not possible to complete a contracted service, we will refund the fee paid by the customer for that service, excluding amounts expended for shipping, travel, or other good-faith efforts to complete the service. If the customer provides a written order canceling the service request, Stevens Ecology will refund the fee paid by the customer for that service, excluding amounts for services already performed upon receipt of the order. Generally, an order can be canceled and a full refund issued if requested before your sample kit is shipped (usually the next business mid-day after your order is received.) Thereafter, refunds will be pro-rated depending on expenses incurred to that point.